FAQs

PRODUCTS & SIZING

Please make sure to take your dog’s measurements and use our sizing chart here before purchasing to determine the best fit.

Yes! If you love our accessories as much as we do, we can understand why you wouldn’t want to miss out on a possible restock. To be notified of any restocks, simply send us an email to let us know which product and size you are interested in at hello@bisouspets.com or via the CONTACT US page. This will also help our team to gauge whether or not to restock the style so we would love you to let us know!

Our products have been personally tested by our doggos to be long wearing, but we understand with all that fur and doggy play dates in the park, your Bisous set will need a clean every now and then. We recommend a cold hand wash in mild soapy water and hang dry in shade.

DELIVERY & PAYMENTS

Please refer to our Shipping Policy here for information on shipping and delivery.

No, unfortunately some of our delivery partners are not able to deliver to PO Boxes or Parcel Lockers.  Please provide a street address for shipping.

We accept payments made via credit card (Visa, Mastercard or Amex), PayPal or Afterpay.

Afterpay is a third party payment option that enables you to purchase items now and pay for them later, through four equal and interest free instalments.

Afterpay is currently only available to our Australian customers. For more information and to read the full terms and conditions, please visit the Afterpay website here.

Discount codes are limited to one per purchase and cannot be combined.

If you are having issues with your discount code applying at checkout, please contact us at hello@bisouspets.com before placing your order and we will assist you. Discount codes must be applied at the time of checkout and cannot be applied after the sale has gone through.  If you forget to apply the discount code or the code does not apply due to an error then price adjustments, refunds or credits will not be issued.

All payments are made through Australian Dollars (AUD). Any currency conversion will be handled by your financial institution. Please contact your financial institution with any further questions.

We recommend using a currency converter to determine an estimate in your local currency before placing an order at checkout. https://www.xe.com/currencyconverter/

Unfortunately, as we endeavour to pack and post orders daily, we are unable to change or cancel orders once placed. Please make sure you choose your items carefully and select the correct shipping before placing your order.

RETURNS & REFUNDS

Ordered the wrong size?  Harness colour doesn’t match your fur tone?

We understand that sometimes you just have to return something.  We accept returns within 14 days of you receiving your order.  To be eligible for a return, your item must be unused, unworn, unwashed and in the same condition that you received it.  That includes having no fur on the item and all packaging and tags still attached to the item.

Please check out our Returns page for more information.

We are very sorry if you receive any faulty, damaged or incorrect items with your order as we strive for excellence in quality and customer service. With that said, we understand that nobody is perfect and mishaps can happen. If your item(s) are damaged or defective in any way when you first receive them, please contact us as soon as possible at hello@bisouspets.com and we will arrange a suitable remedy. To enable us to sort this out quickly, please make sure you include your order number, your contact details, photo(s) of the fault or damage and a brief description.

Please do not ship back any items before you contact our customers service team. Once you have contacted us, we will provide you with a return postage label so that you can return the item to us. Please ensure you contact us regarding any faults, damage, or defects within 7 days from when received by you.

SALES & PROMOTIONS

We have sales and promotions from time to time, to stay in the loop we recommend you follow us on Instagram @bisouspets or subscribe to our newsletter to receive information about upcoming sales and promotions.

GET IN TOUCH

Have questions?  We’d love to chat, contact us at hello@bisouspets.com or complete the form on the CONTACT US page.